Returns Policy

ORDER PROCESS

We encourage customers to review products carefully before making your purchase. Returns and/or refunds are available if there is a fault with the product, however change of mind or change of preference are generally not accepted.

Once your order has been finalised and paid on your end, we will pick & pack. Your order is usually ready for pick up within 24 hours. 

SALES TAXES

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country. For domestic customers, where stated prices include Australian taxes.

 

RETURNS POLICY

Details of all products regarding measurements, dimension, material, colour etc are provided as best as possible, to enable an informed decision at time of purchase. It is the purchaser's responsibility to clarify any further details should you have any, before your purchase. 

We cannot be held responsible due to different monitors showing different colours, your over ordering for best price, change of mind or change of preferences.

All goods are “sold firm” and as is. All purchases are final. All items marked ‘sale’, ‘special’, ‘promotion’, ‘offer’ or ‘clearance’ items are non-refundable or exchangeable.

Goods that are supplied in ‘error’ are returnable for replacement or credit, provided the ‘error’ is notified to the Company within seven days of the invoice date. All orders come with a packing slip and this document in its entirety must accompany the goods being returned.  No claim will be allowed where the goods are not in its original condition and packaging, have been marked or shop-soiled. Defective items will be replaced, or if unavailable, credited in full. All returns and exchanges must be returned to the appropriate location within 30 days of placing your order.

 All returns must be made through the following steps in the next section ‘Returns Process’.

 

RETURNS PROCESS

All goods need to be returned to the correct ‘returns’ location within 30 days from the date of placing your order. All returns if and when approved will be offered an exchange, store credit or refund where possible. These options will be at our discretion once the scenario is investigated and goods inspected.

Just follow these simple steps for all returns:

  1. Parcel up the goods you're returning in the original packaging. Be sure the items are in original condition. Send us an email through our ‘Contact Us’ section, with these details;
    1. In subject note ‘RETURN’ with packing slip or invoice number
    2. as many pictures as possible to support your reason
    3. details of your issues
  2. An email reply will advise you of our returns address. Public drop-offs are not allowed as we do not have a dedicated drop off area at our warehouse. This is to protect the safety of you and our people.
  3. Once our warehouse team receives the items, within 2 business days they will open the items and check them. As you can imagine counting every item can take some time!
  4. Once approved by the warehouse, you'll receive a Store Credit, Refund Notification or a new Order Confirmation for an exchange.